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Club Concierge takes your privacy seriously. Please read the following policy which sets out how we will treat your personal information after it has been collected by us through your use of our website or application form.
1. Why do we collect information about you?
We ask you for personal data in order to provide you with the services set out in our literature and on our website. We use the information that you provide for the following purposes: -
· to customise the content you see on our website;
· to tailor how our website can help you by personalising our services;
· to fulfil your requirements and deliver what you have asked for;
· to maintain, match, amend and update our records with those held by our partners;
· to provide reservation and booking services;
· to analyse how our users use the site and for market research;
· to consider our strategic development;
· to administer accounts relating to you and our partners;
· to communicate with you generally; and
· for general management, administration and operational purposes.
For the above purposes, we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information not all of which may be as high as those in the UK.
2. How do we collect information about you?
We collect information in various ways including when you input information for the purpose of purchasing Services but also by using various technologies, which are able to monitor which pages, you visit. We also use cookies to capture data and cookies are explained in more detail below.
3. Cookies
There are various technologies, including one called “cookies” which we use to provide you with tailored information from our website. A cookie is a small data file that certain websites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies about him or herself. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies, however, enhance our website performance in a number of ways including providing a secure way for us to verify your identity during your visit to our website and personalising your experience on our site making it more convenient for you. The Club Concierge website uses cookies so that we can serve you better. For example, we set cookies to maintain the open menus as you move between pages. These are used only when you are on the website. You can refuse cookies by turning them off on your web browser. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not, however, if you decline to accept the cookie you may not have access to all the features of this website.
4. Sharing your information with third parties
Club Concierge is required to share the information we learn from you with other parties so that the Services you require can be provided to you. We will share your information with third parties in the following circumstances: -
· Third Party Service Providers
Your information will be shared with these third parties with whom you reserve or book any Services but Club Concierge will only disclose such information as is necessary to enable the third parties to carry out these Services.
· Parties who perform functions on behalf of Club Concierge
Club Concierge shares your information with professional advisors, strategic partners, survey and research organisations, individuals and organisations that we employ to perform functions in certain situations on our behalf. Examples of these functions include providing marketing assistance in data analysis, handling credit card transactions, fulfilling orders, providing services, and following up on enquiries (including by phone, e-mail, in writing or by fax). These agents have access to the personal information required in order to perform their functions.
· Compliance with law
We will release your personal information where we are required to by law. We may also exchange information with third parties for fraud protection and credit risk reduction.
· Successor companies
We will pass your details to a third party which purchases, takes-over or merges with Club Concierge or to a third party with whom Club Concierge merges with, takes over or purchases or to any company which takes over the business of Club Concierge.
5. Security of your information
We recognise industry standards and employ security safeguards to protect information from unauthorised access and misuse. We use the most accurate and current information you provide in order to process your request. Furthermore, all information you submit to us through our website is encrypted using secure sockets layer (SSL) technology.
6. Changes to Privacy Policy
We may edit this policy from time to time. If we make any substantial changes, we will notify you at www.club-concierge.com or email our members directly.
7. Questions or suggestions
If you have any questions or suggestions regarding this policy or wish us to remove your personal details from our database, please contact us at Club Concierge on 020 7242 9088 or by e-mail at info@club-concierge.com
8. Marketing from Club Concierge
From time to time we may use your details to send you information, by hard copy, electronic mail or SMS messaging about Club Concierge services and other marketing or promotional events. We may also send you similar information from a limited number of selected third parties. If you do not want to receive such information then please tick the box as indicated and send back to us [ ].
9. Your Rights
You have the right to ask for a copy of the information held by us in our records (which are subject to the Data Protection Act 1998) in return for payment of a fee. You also have the right to require us to correct any inaccuracies in your information. Please contact us on 020 7242 9088 or info@club-concierge.com
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